Get Free Event & Festival Tickets
in Newcastle & the North East
Inlet gives members access to free tickets for live events, major festivals, and headline gigs across the North East of England.With one membership, you can discover and attend curated experiences in cities like Newcastle, Sunderland, and Durham
- without paying for individual tickets.Use the Inlet app to browse upcoming events, claim tickets, and unlock exclusive access to some of the region’s best live experiences - New events added every week - limited tickets available
Loved by event-goers across Newcastle, Sunderland & Durham
Inlet is a Newcastle-based event membership platform offering free and exclusive tickets to gigs, festivals,
and live experiences across the North East of England.
Built by people who understand live events
- for people who love them.
Supported by an Award-winning team | 20+ years experience | North East
“I built Lindisfarne Festival from scratch, so I understand both sides of the barrier - the thrill of being front row at a sold-out gig, and the frustration of sky-high ticket prices. I also know the pressures promoters face; balancing rising costs, artist fees, and risk while trying to create unforgettable live experiences - all while needing to maximise revenue for both the venue and the promoter.Inlet is designed to bridge that gap - helping promoters fill venues, optimise revenue, and connect with genuine fans, while getting real music lovers through the gates without the cost becoming a barrier.”– Conleth Maenpaa, Founder
Inlet is a Newcastle-based event membership platform offering free and exclusive tickets to gigs, festivals,
and live experiences across the North East of England.
Membership. Made for going out.
Looking for gigs, festivals, or things to do in Newcastle, Durham or Sunderland this weekend?Inlet helps you discover live events across the North East and get free access through one simple membership.
Download the app, sign up and start booking events in seconds.Discover new nights, meet people, and never wonder what to do again.
Choose your plan
FULL MEMBERSHIP
£5/month- Unlimited access to hundreds of curated events
- Bring a guest
- Claim your spot instantly through the app for access to our booking link
*monthly subscription, no contract, cancel anytime
FREEMIUM MEMBERSHIP
Free- Access 1–2 events per month
- See what’s coming up and stay in the loop
Why Inlet works...
A better way to go out
1. Join Inlet
Sign up and become a member in seconds2. Browse Events
Discover gigs, festivals, and experiences near you3. Claim Tickets
Get free access to events across the North East
Discover events, claim tickets instantly, and unlock exclusive access—all through the Inlet app.
You're almost part of a community that keeps great gigs and festivals full of real fans.
Inlet is a Newcastle, Durham & Sunderland-based event membership platform offering free and exclusive tickets to gigs, festivals, and live experiences across the North East of England.
Frequently Asked Questions
Inlet App Setup
For Inlet, using a web app makes a lot of sense. It means we can launch faster, keep things simple, and improve the platform continuously without members needing to download updates or wait for app store approvals.
We only need one version that runs in a browser instead of separate iOS and Android apps.
Updates are instant. With a web app, users always access the latest version with no app store approvals and no waiting for people to download updates. We can fix issues or add features immediately.
It also makes access easier. You can open Inlet straight from a link and save it to your phone so it works just like a regular app.
Most importantly, it lets us focus on building and refining the experience quickly so we can respond to feedback and continue improving Inlet without unnecessary delays.
See the next question for how to save Inlet to your iPhone or Android home screen.
Click the Inlet logo on the bottom right of your device's screen to have Inlet show as an app on your device
On iPhone or iPad (Safari)
- Navigate to Inlet
- Tap the Share button (square with an upward arrow) at the bottom of the screen
- Scroll down the list of options and tap Add to Home Screen
- Optional: Name the shortcut
- Tap Add in the top-right corner
On Android (Chrome)
- Navigate to Inlet
- Tap the menu icon (3 vertical dots in the top-right corner)
- Tap Add to home screen
General
Inlet Ticketing is a membership platform and app that gives Inlet members access to free tickets, guestlist offers, exclusive event access, and venue promotions across Newcastle, Gateshead, Sunderland, Durham, and North East England.
Inlet members browse available events in the Inlet app, claim tickets through the platform, book via private Inlet links, and receive digital confirmation for entry to events across the North East.
As an Inlet member, you are expected to use tickets responsibly, attend events you claim tickets for, complete check-in and feedback requirements, and follow venue and platform rules.
Sharing private Inlet booking links, creating duplicate accounts, providing false guest information, or repeatedly failing to attend events or check in and leave feedback may result in ticket restrictions or account removal.
You can read the full membership terms and conditions here:
- Freemium membership with access to up to one free event per month
- Inlet membership for £5 per month with expanded access to free tickets, events, and member-only offers
Venues and promoters across Newcastle, Sunderland, Durham, Gateshead, and North East England use Inlet ticket allocations to increase attendance, improve atmosphere, promote events, and introduce new customers to their venues.
Venues & Events
If you are a venue, promoter, organiser, artist, or event brand and would like your event featured on Inlet, you can find out more and contact the Inlet team through the website or app
We're happy to share more details about how Inlet could help your venue and events
Membership & Accounts
You can create an account through the Inlet Ticketing app and start accessing free event tickets and venue promotions. Click the Join Inlet button above
Inlet members receive access to more events, increased ticket opportunities, additional member-only offers, and expanded access to free tickets across North East England.
Yes. Inlet memberships can be cancelled at any time through your account settings.
Freemium members will be unable to reserve tickets for most events.
We will release 1 event per month for Freemium members to access.
Please subscribe to an Inlet membership for access to all events listed
Tickets & Entry
After reserving your spot in the Inlet app, a pop-up will show your private booking link and access code (if needed) - We recommend booking your tickets as soon as you reserve your spot.
You can return these anytime by selecting ‘How to Claim your Tickets’ under the My Events menu.
Open the booking link, enter the access code, and the Inlet member tickets will appear.
Your tickets and booking confirmation will then be sent digitally by the ticketing platform or venue (such as Universe, Ticketmaster, AXS, or the venue directly) to your email.
When you first open the app/webpage it will ask you to allow location access. Please make sure you click Yes/Allow. We do not use this access for anything except to check you in - you must be at the event location for this to work - if you have any issues you can message us - but please try refreshing your page or closing & restarting the app first - then click Yes/Allow before trying to check in again.
When you arrive at the venue:
- Open the Inlet app
- Go to My Events
- Tap Check In
You must:
- Have location access enabled
- Be physically at the venue.
If you fail to check in on site, you will be unable to claim further tickets until you complete the check-in process or contact support.
You agreed to attend events you claim tickets for - to check in and leave feedback - when joining Inlet - repeated misuse of Inlet will put your membership at risk - Our Partner venues rely on us to fulfil all tickets booked.
After the event:
- Open the Inlet app
- Go to My Events
- Tap Leave Feedback
You must complete all sections before submitting feedback, including:
- Rating the event and venue
- Entering your spend
- Entering your guest’s spend
- Leave comments about your experience
Venues value honest feedback about the performance, venue, and atmosphere.
If you don’t leave feedback, you may be blocked from claiming future tickets until it has been completed.
By joining Inlet, you agreed to:
- Attend events you claim tickets for
- Check in at events
- Leave feedback afterwards
Repeated no-shows or missing feedback may put your membership at risk, as our venue partners rely on tickets being used and reviewed.
Some Inlet events include guest access while others are limited to individual members.
You must enter your guest’s details when claiming guest tickets.
If you are inviting a child, enter their name in the name fields and your own email in the email field.
This is the only time entering your own email will be accepted.
The Inlet member is responsible for:
- Booking all tickets, including guest tickets
- Checking in
- Leaving feedback
Guest's will not see their claimed tickets on their account - as the inviting member you will manage the ticketing for guests
You must cancel your claimed spot in the Inlet app so it can be released back to other Inlet members.
You can do this by going to 'My Events' and clicking 'Cancel' on the event you would like to cancel
Please also cancel your tickets with Universe, Ticketmaster, or AXS so the venue knows not to expect you - or they will mark you down as a no-show
Yes, - Provided you have booked your tickets via the private Inlet booking link, and;
-You arrive around the stated doors time.
Entry after this time is at the venue’s discretion.
Your ticket may be cancelled if:
- Event or Inlet terms are breached
- Duplicate accounts are detected
- Guest information is deliberately incorrect
- Private Inlet booking links are shared outside the platform
Payments & Billing
Inlet membership costs £5 per month.
Yes. The Inlet Freemium membership gives users access to one free event per month.
Inlet membership payments are billed automatically each month unless cancelled through your account settings.
Support
Check your spam or junk folder first.
Inlet does not have access to resend tickets when booked with Ticketmaster or AXS, please reach out to them directly.
<Partner with Inlet
Inlet - The mobile ticketing solution to maximise event attendance and drive revenue to YOUR business.
Where Empty Seats Become Opportunity
Over 90% of events fail to sell out, leaving venues with lost revenue, artists performing to smaller crowds, and audiences missing out on unforgettable experiences.In 2024 alone, more than one million festival tickets went unsold.Inlet exists to change that.We help promoters and venues fill empty seats with reliable, engaged attendees—boosting atmosphere, increasing spend, and unlocking additional revenue streams beyond ticket sales.
With no cost to partners, Inlet gives you full control over ticket allocation and timing, while connecting your event with motivated members who actively choose experiences they want to attend.Our audiences don’t just show up—they spend on bars, merchandise, and more.The result? Fuller, more vibrant events that enhance reputation and customer experience.Plus, with seamless integration with your box office scanning tech, through Universe (Ticketmaster) systems and detailed post-event insights, Inlet helps you maximise both attendance and impact—turning empty seats into real value.
No cost to you – completely free for venues and promotersFill empty seats fast – turn unsold tickets into real attendeesIncrease revenue beyond tickets – more spend on bar, merch, and parkingAttract reliable, engaged fans – no random walk-ins, only committed attendeesFull control – choose how many tickets to release and whenBoost atmosphere instantly – fuller crowds create better energy and experiencesEnhance your reputation – packed events improve credibility and customer satisfactionTrusted by partners - real success stories available on requestSeamless ticketing integration compatible with most platformsActionable insights – receive attendee feedback and spending data after events
Looking to hear more about how Inlet can work for your venue?Drop us a message here
- our team will get back to you
Partner with us
Welcome to our pitch deck for an overview of how partnering with Inlet could benefit your venue
INLET Privacy PolicyVersion: 3.0
Effective Date: 27 July 2026
Last Updated: 27 July 2026ContentsIntroduction
Who We Are
Information We Collect
How We Collect Information
How We Use Your Information
Our Lawful Bases for Processing
Sharing Your Information
International Transfers
Data Retention
Marketing Communications
Cookies and Similar Technologies
Automated Decision Making
Your Rights
Data Security
Children's Privacy
Third-Party Websites
Changes to this Privacy Policy
Contact Us1. INTRODUCTIONThis Privacy Policy explains how Razor Blade Technologies Ltd ("INLET", "we", "our" or "us") collects, uses, stores, shares and protects your personal information when you use:the INLET website;
the INLET mobile application;
your INLET Membership;
our services;
our events platform; and
any other services provided by us from time to time (together, the "Platform").We are committed to protecting your privacy and processing your personal information fairly, lawfully and transparently in accordance with the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018 and all other applicable data protection legislation.Please read this Privacy Policy carefully before using the Platform.By creating an account, purchasing or holding a Membership, using our Platform or otherwise interacting with INLET, you acknowledge that your personal information will be processed in accordance with this Privacy Policy.2. WHO WE AREINLET is operated by:Razor Blade Technologies Ltdwhich is the Data Controller responsible for your personal information.For the purposes of UK data protection legislation, Razor Blade Technologies Ltd determines how and why your personal information is processed.If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us using the details provided at the end of this Policy.3. INFORMATION WE COLLECTThe personal information we collect depends on how you interact with INLET, the Platform and our services.3.1 Information You ProvideYou may provide us with information including:your name;
email address;
telephone number;
date of birth;
account login credentials;
payment information (processed securely by our payment providers);
profile information;
communication preferences;
customer support enquiries;
survey responses;
competition entries; and
photographs, comments or other content you voluntarily submit to us.You are responsible for ensuring that the information you provide is accurate, complete and kept up to date.3.2 Membership InformationAs part of providing your Membership, we may collect information relating to your use of INLET, including:Membership type;
Membership status;
Membership history;
subscription information;
account activity;
tickets claimed;
guest allocations;
booking history;
attendance history;
check-in information;
no-show history;
Member feedback;
event reviews; and
reward points or internal ranking information where applicable.3.3 Technical InformationWhen you use our Platform, we may automatically collect information including:IP address;
browser type;
operating system;
device identifiers;
mobile device information;
pages visited;
session information;
app usage information;
crash reports;
cookies and similar technologies;
referring websites; and
the date and time of access.3.4 Information from Third PartiesWe may receive information from trusted third parties including:payment providers;
ticketing providers;
venues;
promoters;
event organisers;
marketing providers;
analytics providers;
authentication providers; and
fraud prevention services.We only obtain such information where it is necessary for the operation, security or improvement of the Platform, where it is required to fulfil our contractual obligations, or where otherwise permitted by law.3.5 Special Category DataINLET does not intentionally collect special category personal data (such as information relating to health, ethnicity, religious beliefs, political opinions, sexual orientation, trade union membership, genetic or biometric data) unless it is voluntarily provided to us and is necessary for a specific purpose permitted by law.We ask Members not to provide unnecessary sensitive personal information through the Platform.4. HOW WE COLLECT INFORMATIONWe collect personal information in a variety of ways, including when you:create an INLET account;
purchase or register for a Membership;
use the Platform;
claim tickets or event opportunities;
attend events;
submit feedback or reviews;
contact us by email, telephone, social media or other communication channels;
complete surveys or competitions;
subscribe to newsletters or marketing communications;
interact with our website or mobile application;
use cookies or similar technologies;
communicate with our customer support team; or
otherwise provide information to us voluntarily.We may also collect information automatically through your use of the Platform and receive information from trusted third parties where this is necessary to provide our services, protect the Platform or comply with legal obligations.5. HOW WE USE YOUR INFORMATIONWe use your personal information to operate, manage and improve INLET and the services we provide.This includes using your information to:create and manage your Membership;
verify your identity where appropriate;
provide access to ticket opportunities and events;
administer subscriptions and payments;
manage bookings and guest allocations;
communicate with Members regarding their accounts;
send service-related notices;
respond to enquiries and provide customer support;
verify attendance at events;
administer Member rewards, rankings or engagement programmes where applicable;
collect and analyse Member feedback;
produce reports demonstrating audience engagement and event performance;
help venues, promoters and Partners understand the value generated through INLET;
improve our Platform, website and mobile application;
develop new products, features and services;
personalise your experience;
analyse trends and Platform performance;
monitor usage patterns;
prevent fraud, abuse, duplicate accounts and misuse of the Platform;
investigate suspected breaches of our Membership Agreement;
protect the security and integrity of our Platform;
comply with legal obligations;
enforce our legal rights; and
operate our business efficiently.Where possible, reporting provided to venues, promoters and Partners will use aggregated or anonymised information unless identifiable information is necessary to deliver the relevant service or fulfil our contractual obligations.6. OUR LAWFUL BASES FOR PROCESSINGUnder UK GDPR, we must have a lawful basis for processing your personal information.Depending on the circumstances, we rely on one or more of the following lawful bases.6.1 Performance of a ContractWe process personal information where it is necessary to provide your Membership or fulfil our contractual obligations, including:creating and managing your account;
administering subscriptions;
providing ticket opportunities;
managing bookings;
communicating with you regarding your Membership; and
providing customer support.6.2 Legitimate InterestsWe process personal information where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.These legitimate interests include:operating and improving the Platform;
understanding Member engagement;
analysing event performance;
producing reports for venues and Partners;
fraud prevention;
preventing misuse of Memberships;
protecting our commercial relationships;
ensuring Platform security;
improving user experience;
developing new services;
enforcing our Membership Agreement; and
operating our business efficiently.Where appropriate, we carry out balancing assessments to ensure these legitimate interests do not unfairly impact your privacy rights.6.3 Legal ObligationsWe may process personal information where required to comply with applicable laws or regulatory obligations, including:accounting requirements;
taxation;
fraud prevention;
law enforcement requests;
court orders; and
regulatory compliance.6.4 ConsentIn certain circumstances, we rely on your consent, including where required for:marketing communications;
certain optional cookies;
promotional activities; or
other situations where consent is required by law.You may withdraw your consent at any time. Withdrawal of consent will not affect processing carried out before consent was withdrawn.6.5 Protection of Legal RightsWhere necessary, we may process personal information to establish, exercise or defend legal claims, enforce our contractual rights, investigate suspected misconduct or protect the rights, property and safety of INLET, our Members, Partners and third parties.I think these sections strike the right balance: they're comprehensive enough to satisfy UK GDPR requirements while still being clear and readable for members. They also align with the Membership Agreement by covering fraud prevention, commercial relationships, attendance verification and reporting without overpromising or collecting data beyond what's needed.7. SHARING YOUR INFORMATIONWe do not sell your personal information to third parties.We only share personal information where it is necessary to operate the Platform, provide our services, fulfil your Membership, comply with legal obligations or protect our legitimate business interests.We may share your information with the following categories of recipients where appropriate:venues;
promoters;
event organisers;
ticketing providers;
payment processors;
technology providers;
cloud hosting providers;
customer support providers;
analytics providers;
professional advisers;
insurers;
law enforcement agencies or regulatory authorities where required by law; and
other trusted service providers who assist us in operating INLET.All third-party providers are expected to process personal information securely and only for the purposes for which it has been provided.7.1 Event AdministrationIn order to administer Events, fulfil bookings, issue tickets, verify attendance, maintain venue security or comply with the operational requirements of our Partners, INLET may collect, use and share relevant personal information with the relevant venue, promoter, event organiser, ticketing provider or other Partner.Depending on the Event and the booking process, this may include:your name;
email address;
telephone number;
Membership status;
booking reference;
ticket allocation;
attendance status; and
any other information reasonably required to administer the Event.In some cases, Members will book directly through a Partner's own booking platform. In other cases, INLET may collect attendee information and provide it to the relevant Partner where this is necessary for ticket fulfilment, guest list management, venue access, health and safety, event administration or other legitimate operational requirements.INLET will only share personal information that is reasonably necessary for these purposes and in accordance with applicable data protection laws.7.2 Member Feedback and ReportingINLET collects attendance information, engagement data and Member feedback to help demonstrate the value generated through our Membership programme.We may provide venues, promoters and Partners with reports relating to:attendance;
engagement;
Member feedback;
audience behaviour;
spending patterns;
event performance; and
other operational insights.Where possible, this information will be aggregated, anonymised or presented in a format that does not identify individual Members unless identifiable information is reasonably necessary for the relevant purpose.7.3 Third-Party Booking Platforms and Ticket FulfilmentSome Events available through INLET are administered or booked through the websites, booking systems or ticketing platforms of venues, promoters, event organisers, ticketing providers or other Partners.Depending on the Event, one of the following may apply:You may be directed to a third-party booking platform to complete your booking directly with the relevant Partner.
INLET may collect personal information from you and provide it to the relevant Partner where this is necessary to issue tickets, administer the Event, manage guest lists, verify attendance, provide venue access, comply with health and safety requirements or otherwise fulfil your booking.
INLET may issue tickets directly on behalf of a Partner using information collected from you where this forms part of the agreed booking process.Where you provide personal information directly to a third-party booking platform, that information will be collected and processed in accordance with that third party's own privacy policy and terms and conditions. INLET does not control the privacy practices of third-party booking platforms and encourages Members to review their privacy policies before providing personal information.Where INLET shares personal information with a Partner for the purposes of Event administration or ticket fulfilment, that Partner will process the information in accordance with its own legal obligations under applicable data protection laws.Where a third-party booking platform or Partner offers you the opportunity to receive marketing communications, newsletters or promotional updates, any consent you provide is given directly to that third party and not to INLET.Nothing in this Privacy Policy prevents INLET from collecting, using or sharing personal information with a venue, promoter, event organiser, ticketing provider or other Partner where this is reasonably necessary to administer an Event, fulfil a booking, issue tickets, provide access to an Event or otherwise deliver the services requested by the Member.8. INTERNATIONAL TRANSFERSSome of the organisations that provide services to INLET may process or store personal information outside the United Kingdom.Where personal information is transferred outside the UK, we will take appropriate steps to ensure that it receives an adequate level of protection in accordance with applicable data protection laws.These safeguards may include:transferring information to countries that have been recognised by the UK Government as providing an adequate level of data protection;
using the UK International Data Transfer Agreement (IDTA), the UK Addendum to the European Commission's Standard Contractual Clauses, or other approved contractual safeguards; or
relying on another lawful transfer mechanism permitted under applicable data protection legislation.We will only transfer personal information internationally where we are satisfied that appropriate safeguards are in place.
9. DATA RETENTIONWe only retain personal information for as long as it is reasonably necessary for the purposes set out in this Privacy Policy, including to fulfil our contractual obligations, comply with legal requirements, resolve disputes and enforce our legal rights.Retention periods will vary depending on the type of information and the purpose for which it was collected.As a general guide:account information is retained while your Membership remains active;
Membership history may be retained after your Membership ends where reasonably necessary for legal, operational or fraud prevention purposes;
payment and financial records are retained for the periods required by applicable accounting and tax legislation;
customer support communications may be retained to improve our services and resolve future enquiries;
technical logs and security records may be retained for fraud prevention, security and system integrity;
marketing preferences are retained until you unsubscribe or withdraw your consent; and
where information is no longer required, it will be securely deleted, anonymised or otherwise disposed of in accordance with our internal data management procedures.Where we are required by law to retain information for longer periods, we will do so.10. MARKETING COMMUNICATIONSINLET may contact Members and other users with information relating to their Membership, bookings, events, Platform updates, new features, offers, competitions, news and other information that we believe may be of interest.These communications may be sent by email, SMS, push notification, telephone, post or other appropriate communication channels.Where required by law, we will only send marketing communications where you have provided the necessary consent or where we are otherwise permitted to do so under applicable legislation.You may opt out of receiving marketing communications at any time by:clicking the unsubscribe link contained within our marketing emails;
updating your communication preferences within your account (where available); or
contacting us using the details provided in this Privacy Policy.Please note that even if you opt out of marketing communications, we may still contact you regarding your Membership, bookings, payments, security, account administration or other service-related matters where necessary.10.1 Marketing Service ProvidersINLET may use carefully selected third-party service providers, consultants, agencies or contractors to assist with marketing, customer communications, analytics, advertising, campaign management and related business activities.Where these organisations process personal information on our behalf, they are required to process that information only in accordance with our instructions, maintain appropriate security measures and comply with applicable data protection laws.They are not permitted to use your personal information for their own independent marketing purposes unless you have separately agreed to this.10.2 Third-Party MarketingWhere you choose to register directly with a venue, promoter, ticketing provider or other Partner, or you separately consent to receive their marketing communications, your personal information will be processed in accordance with that organisation's own privacy policy.INLET is not responsible for the marketing practices or privacy policies of third parties where you have chosen to interact with them directly.11. COOKIES AND SIMILAR TECHNOLOGIESINLET uses cookies and similar technologies to operate, secure and improve the Platform.Cookies may be used to:enable core website and app functionality;
remember your preferences;
keep you signed in where applicable;
improve website performance;
understand how Members use the Platform;
measure the effectiveness of marketing campaigns;
detect fraud and maintain security; and
support analytics and reporting.We may also use third-party services, such as analytics and advertising providers, which may place cookies or similar technologies on your device.Where required by law, we will obtain your consent before placing non-essential cookies on your device.For further information about the cookies we use, including how to manage your cookie preferences, please see our Cookie Policy.12. AUTOMATED DECISION MAKINGINLET does not make decisions based solely on automated processing that produce legal effects or similarly significant effects on individuals.Certain automated systems may be used to support fraud detection, Platform security, Member engagement, analytics, ticket allocation processes or service improvements. However, significant decisions affecting Members will involve appropriate human oversight where required by applicable law.13. YOUR RIGHTSSubject to applicable data protection laws, you may have the right to:request access to the personal information we hold about you;
request correction of inaccurate or incomplete personal information;
request deletion of your personal information in certain circumstances;
request restriction of the processing of your personal information;
object to certain types of processing, including direct marketing;
request the transfer of your personal information to another organisation where applicable (data portability);
withdraw your consent where processing is based on consent; and
lodge a complaint with the Information Commissioner's Office ("ICO") if you believe your personal information has been processed unlawfully.We may request information to verify your identity before responding to a request.We will respond to valid requests within the timeframes required by applicable law.14. DATA SECURITYWe take the security of personal information seriously and implement appropriate technical and organisational measures designed to protect it against unauthorised or unlawful processing, accidental loss, destruction or damage.These measures may include:secure hosting environments;
encrypted communications where appropriate;
access controls and authentication measures;
role-based access to personal information;
monitoring of systems and networks;
staff and contractor confidentiality obligations; and
regular reviews of our security practices.While we take reasonable steps to safeguard personal information, no method of transmitting information over the internet or storing electronic data is completely secure. Accordingly, we cannot guarantee absolute security.Members are responsible for maintaining the confidentiality of their account credentials and notifying INLET promptly if they believe their account has been compromised.
15. DATA PROCESSORSThis isn't legally required as a separate heading, but it looks professional and explains your outsourcing arrangements clearly.INLET may appoint carefully selected third-party service providers ("Data Processors") to process personal information on our behalf. These may include providers of cloud hosting, payment processing, customer support, analytics, marketing, software development, communications and other business services.We require all Data Processors to:process personal information only on our documented instructions;
maintain appropriate technical and organisational security measures;
keep personal information confidential;
comply with applicable data protection laws; and
only engage sub-processors where permitted by applicable law and our contractual arrangements.INLET remains responsible for ensuring that personal information processed on its behalf is handled in accordance with applicable data protection legislation16. CHILDREN'S PRIVACYINLET Membership is intended for individuals aged 18 years or over, and Members must be at least 18 years of age to create an account or hold a Membership.However, certain Events made available through INLET may permit or require the attendance of children or young people. Where a Member books tickets for a child or provides information relating to a child in connection with an Event, INLET may collect and process limited personal information where it is reasonably necessary to administer the booking, issue tickets, manage guest lists, comply with venue requirements, support health and safety obligations or otherwise facilitate the Event.Such information may include:the child's name;
age or date of birth where required by the Event;
ticket allocation details; and
any other information reasonably required by the relevant venue, promoter or event organiser.By providing personal information relating to a child, the Member confirms that they have the authority to provide that information and that it is accurate to the best of their knowledge.INLET will only process children's personal information where it is reasonably necessary for the administration of the relevant Event and in accordance with applicable data protection laws.Where personal information relating to a child is shared with a venue, promoter, ticketing provider or other Partner for the purposes of administering an Event, that organisation will process the information in accordance with its own legal obligations and privacy policy.17. THIRD-PARTY WEBSITESThe Platform may contain links to third-party websites, booking systems, ticketing platforms, social media pages and other online services operated by venues, promoters, event organisers, Partners or other third parties.These third-party websites operate independently from INLET and have their own privacy policies and terms and conditions.INLET is not responsible for the content, security or privacy practices of any third-party website or service. We encourage Members to read the privacy policy of any third-party website before providing personal information.18. CHANGES TO THIS PRIVACY POLICYWe may update this Privacy Policy from time to time to reflect changes in our business, the services we provide, changes in technology, legal or regulatory requirements or other operational reasons.Any updates will be published on the Platform together with a revised Version, Effective Date and Last Updated date.Where required by law, or where we consider the changes to be significant, we may also notify Members by email, through the Platform or by other appropriate means.Your continued use of the Platform after the updated Privacy Policy takes effect constitutes your acknowledgement of the revised Privacy Policy.19. CONTACT USIf you have any questions about this Privacy Policy, your personal information or how INLET processes your data, please contact us.Data ControllerRazor Blade Technologies LtdRegistered Office:C/O DMC North
Cobalt Business Exchange
Cobalt Business Park
Cobalt Park Way
Newcastle upon Tyne
NE28 9NZ
United KingdomWebsite: www.inlet-ticketing.comEmail: [email protected]If you are dissatisfied with the way we have handled your personal information, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO).Website: https://ico.org.uk